Spread firms, quoting on cricket, will often quote with a 15 or even 20 run margin, which is just pure theft, and if the FSA wasn't so toothless,would do something about it.
I have just discovered, the Barclays International Trader stock service, which allows u to buy securities on US exchanges, quote in $, but, requote in £, and charge a hidden 1.5% commission, when u buy .. And may even charge u again when u sell .. Didn't ask, just said I would be closing my account, when I heard of the first hidden charge.
It's all very well for the Barclays MD to want to Install a new culture .. Try putting it into practice. Basically, they want your money for nothing, charge for each trade, and rip u off, for exchange.
They will not get my business.